General item return policy-In most cases, items are sent from https://www.hilley.shop/. If the delivery date cannot be traced back, the item can be returned within 3 days after delivery or 30 days after shipment . If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days of shipping. After delivery, you will receive an email with the delivery date and other details of the order. Certain products have different strategies or requirements associated with them. To

Please contact us before returning the defective item to obtain the return shipping address and other instructions.

3-day product guarantee

Is your item damaged, different or unusable? If so, you will be protected and can file a claim, the process is outlined below.

Within three days after receiving the product, please contact us via photos or videos to explain the problem and whether you want a refund or replacement.
We will review the claim, if you need more information, please contact you.
If approved, we will return or resend the item.
Because we do not sell refurbished or previously owned products, all items must be returned in their original factory condition (unchanged, unworn, undamaged and labeled with the original packaging). Please make sure that the wig is intact and the lace is not cut. To
Where should I send the return?

Please contact our customer service at olaftersale@foxmail.com to obtain the return address.

Refund (if applicable)
After receiving and reviewing your return, we will send you an email to notify you that we have received your returned item. We will also notify you to approve or deny the refund.
If you are approved, your refund will be processed and the credit limit will be automatically applied to your credit card or original payment method within a certain number of days.

4 Regulations

These Terms of Service and any separate agreement we provide to you shall be governed by and interpreted in accordance with English law.

5. How to check logistics information?

For orders that need to query logistics information, you can query through the following website: https://www.17track.net/zh-cn